The focus of MBSL is to not simply serve clients but to build an exceptional relationship by working in partnership with them. We empower business owners to accomplish their goals, both business and personal. We encourage our client to express their aspirations by providing a friendly, innovative environment. Together with the client we develop a set of mutually agreed objectives. These objectives form the basis of a contract with our client. Our contracts are negotiated on a fixed fee basis with the emphasis on providing value to our clients. This process allows us to individually tailor our services to meet their outcomes.
At regular review meetings, we ensure that our client’s expectations are being met and that our services to them are meaningful and achievable. Should a client not be 100% satisfied, we offer a guarantee where they are provided with the opportunity to renegotiate the value and/or services. Visits are regularly scheduled to our clients’ premises so that we get a first hand view of what their business entails. This gives us a more informed understanding of the actual processes involved in the production of our client’s products and/or services
We commit to our clients that MBSL will:
- be a pro-active and innovative accounting and advisory firm focussed on creating long lasting relationships with our clients.
- be more than just have an accountant, our business clients should enjoy a ‘business coach’ relationship.
- have a commitment to excellence.
- aim to be active in understanding our clients’ individual needs and provide advice that is both technically sound and success driven.
- guarantee clients the highest level of confidentiality and integrity in relation to their financial affairs.
- never consider our clients too small or insignificant and no job is too hard or too small.
- with tax legislation and accounting standards constantly changing, agree that our team will undertake extensive professional development to keep their skills at the forefront of current standards and practices.
- at all times provide friendly, courteous and personal service from an enthusiastic team who endeavour to deliver quick turnaround of assignments.
- be accessible which includes returning client calls promptly and recognising that clients’ needs often extend outside regular business hours.